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Background
Voice
Telemarketing is run by a management team with over 20 years
in the direct marketing industry. This depth of knowledge
means our clients benefit from working with a Company who
are used to delivering results and have the knowledge and
skills to do so.
We won't commit to working with any client unless we are
100% confidents that telemarketing is the right approach for
your product or service and that it will deliver the return
required. If it is then we are also 100% confident that no
other telemarketing company will be able to provide the
quality and quantity of leads, sales and appointments that
Voice Telemarketing can.
The success and growth of our business is completely
dependant on the success and growth of our clients and we
will do whatever it takes to make your telemarketing
campaign work for you. One of our unique selling
points and one that differentiates us from any other
telemarketing company is that we only take on one client at
a time from each industry sector (SIC code), so you can be
sure that we won't be selling your competitors business at
the same time as your.
What sets us
apart from other telemarketing agencies is our totally
unique approach to managing our clients' telemarketing
campaigns. Our team consists only of experienced Account
Executives who have been handpicked and headhunted for their
superior telemarketing skills.
We believe in having small specialist teams of outstanding
telesales operators rather than a large team of average
telesales staff and deliver our results through expertise,
not by burning through high volumes of data.
Our operators are
Account Executives responsible for managing their own
individual unscripted telemarketing campaigns. They meet
with clients to fully understand their product, prepare
telesales briefings and deliver the leads, appointments and
sales required, regularly communicating with clients on the
progress of their telemarketing campaign.
The result for
our customers is complete peace of mind, knowing Voice are
delivering both the right telemarketing result for you and
the right quality of telesales calls.
Vision and Mission
To be a world class company delivering first class
telemarketing, creating wealth, abundance and prosperity
along the way for our employees, clients and partners
We subscribe to the following key principles:
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QUALITY: |
We believe in getting it
right first time and work to recognised quality standards. |
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EMPOWERMENT: |
We believe that every
employee is responsible for the total satisfaction of
their customers and have been empowered to influence that
goal. |
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TEAM WORKING: |
We encourage communication at
all levels and value the contributions of all towards the
common objective of continuous improvement. We share the
ownership with our team as no one can do it alone |
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FLEXIBILITY: |
We are determined to be the
leader in our industry and therefore we value imaginative
and resourceful people who are innovative and creative in
their approach to customer service and problem solving. |
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PEOPLE: |
We recognise that our
employees are our principal resources and therefore we
endeavour to provide a working environment that encourages
100% commitment to Quality. |
Our Philosophy
Voice
Telemarketing Ltd aims to become more than an outsourcing
provider. Through our professional team servicing the needs
of your business, we aim to provide you with value for money
and stability along with savings and statistics that will
help you to stay in control. We work in partnership with our
clients and strive to develop lasting customer
relationships.
We provide the
flexibility of offering a modular based service, allowing
you to select the level of service you require from as
little as one or two hours a week up to ongoing campaigns
lasting several weeks or months.
Because of the structure of our organisation we can offer
our clients a dedicated Telemarketing Team where you get
continuity of contact and a personal service.
Through
discussing the business needs of our clients, we have
recognised that Telemarketing represents a considered and
responsible approach that creates a bridge between their
current and future business needs and our vastly
experienced, professional and enthusiastic staff can provide
this bridge.
Furthermore,
Voice Telemarketing Ltd aims to provide as flexible an
approach as possible to both the charging structure applied
to our services and on the reporting procedures we agree
with our clients. Quality is the keynote to success within
the Voice organisation and we endeavour to ensure that this
is followed through in all aspects of our business and is
never compromised.
The Team Voice Telemarketing specialises in providing B2B creative and intuitive telemarketing services to SME’s and business start ups. We are a small successful team with an approach that gives a very personal service with up to the minute communications on the progress and results of your campaign. Our telemarketing team is customer focused, results driven and adhere to strict professional standards at all times. We work in partnership with our clients and strive to develop lasting customer relationships.
Voice Telemarketing is a fresh, vibrant, dynamic company and our success lies in
our committed, enthusiastic, motivated team and relaxed working practices.
Each member of staff is respected as a valued spokesperson for the company and their input is welcomed at every opportunity.
We share Ownership with our team as no one can do it alone. |